Refund and Returns Policy

Refund & Replacement Policy – NS Mehendi

At NS Mehendi, we take great care to ensure that every product is packed and delivered in proper condition. Due to the nature of our products, we do not offer returns or refunds once an order has been delivered.

However, replacements are available only in specific cases as mentioned below.

Replacement Eligibility

A replacement will only be provided if the product received is damaged or defective at the time of delivery.

To request a replacement, the following conditions must be met:

  • Customers must record a clear unboxing video showing the issue.

  • The video must be honest and uninterrupted, meaning it should show the entire unboxing process from the beginning, before opening the package and while opening it.

  • Edited, paused, or incomplete videos will not be accepted.

How to Request a Replacement

If you receive a damaged or defective product:

  1. Record a clear unboxing video showing the issue.

  2. Contact us within 48 hours of receiving the order.

  3. Send the video along with your order details via WhatsApp.

WhatsApp: +91 7411 020 747

Our team will review the request and assist you with the replacement process.

Important Conditions

  • Replacement requests must be made within 48 hours of delivery.

  • Requests submitted after 48 hours will not be accepted.

  • Requests without a proper unboxing video will not be eligible for replacement.

  • Products that are used, tampered with, or damaged after delivery will not qualify for replacement.

Contact Us

If you have any questions regarding this policy, you can contact us:

WhatsApp: +91 7411 020 747

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